Terms and Conditions
These terms may have changed since you last reviewed them
Where to find information about us and our products
You can find everything you need to know about us, Edge, and our products on our website before you order. We also confirm the key information to you before you order.
When you buy from us you are agreeing that:
· We only accept orders when we have checked them.
· We charge you when you order.
· We pass on some increases in VAT.
· We are not responsible for delays outside our control.
· Products can vary slightly from their pictures.
· If you bought online you have a legal right to change your mind.
· You can end an on-going contract (find out how).
· You have rights if there is something wrong with your product.
· We can change products and these terms.
· We can suspend supply (and you have rights if we do).
· We can end our contract with you.
· We do not compensate you for all losses caused by us or our products.
· We use your personal data as set out in our Data Protection Notice.
· You have several options for resolving disputes with us.
· Other important terms apply to our contract.
We only accept orders when we have checked them
We contact you to confirm we have received your order and then we contact you again to confirm dispatch to you, this is when your order is accepted.
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we cannot verify your age (where the product is age-restricted), because you are located outside our delivery areas, as stated on our website and in our marketing or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
However, for some products we take payment at regular intervals, as explained to you during the order process, such as when you purchase a subscription. You will own your product once we have received payment in full.
We pass on some increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We are not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact us to receive a refund for any products you have paid for, but not received.
Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.
If you bought online you have a legal right to change your mind
Your legal right to change your mind. For products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
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Your legal rights |
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14 days to change your mind |
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We pay costs of return |
When you cannot change your mind. You cannot change your mind about an order for products sealed for health protection or hygiene purposes, once these have been unsealed by you, they cannot be returned.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If the product is for regular delivery (for example, a subscription), you can only change your mind after the third delivery. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know. To let us know you want to change your mind, contact us at info@edgesnackco.com.
You have to return the product at your own cost, unless we tell you otherwise. You have to return your product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product.
You can send the product back to us. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you do not do this and we do not receive the goods at all or within a reasonable time we will not refund you the price.
We only refund standard delivery costs. We do not refund any extra you have paid for express delivery or delivery at a particular time.
We reduce your refund if you have used or damaged a non-food product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our customer service can advise you on whether we are likely to reduce your refund.
When and how we refund you. If you tell us you have changed your mind about a product that has not been delivered or one that we are collecting from you, we refund you as soon as possible and within 14 days. If you are sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you have sent it to us). We refund you by the method you used for payment. We do not charge a fee for the refund.
You can end an on-going contract (find out how)
We tell you when and how you can end an on-going contract with us (for example, a subscription) during the order process and we confirm this information to you in writing after we have accepted your order. If you have any questions, please contact our customer service team.
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact our customer service team. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.
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Summary of your key legal rights The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: · Up to 30 days: if your goods are faulty, then you can get a refund. · Up to six months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases. · Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. |
We can change products and these terms
Changes we can always make. We can always change a product:
· to reflect changes in relevant laws and regulatory requirements; and
· to make minor technical adjustments and improvements. These are changes that do not affect your use of the product.
Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we will notify you and you can then contact our customer service team to end the contract before the change takes effect and receive a refund for any products you have paid for, but not received.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product. We do this to:
· deal with technical problems or make minor technical changes;
· update the product to reflect changes in relevant laws and regulatory requirements; or
· make changes to the product (see We can change products and these terms).
We can stop providing a product, such as a subscription for goods. We will let you know at least 30 days in advance if you have purchased a subscription and we refund any sums you have paid in advance for products which will not be provided.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:
· you do not make any payment to us when due and you still do not make payment within 5 days of our reminding you that payment is due;
· you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, to correct a delivery address; or
· you do not, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect the product ("click and collect") but you do not do this within 10 days then we treat your order as cancelled and refund the purchase price, see If you bought online you have a legal right to change your mind.
We do not compensate you for all losses caused by us or our products
We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
· Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
· Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We are not responsible for delays outside our control.
· Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
· A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
We use your personal data as set out in our Data Protection Notice
How we use any personal data you give us is set out in our Data Protection Notice.
You have several options for resolving disputes with us
Our customer service team. Our customer service team will do their best to resolve any problems you have with us or our products.
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.